Booking Information

Payment details

Summary of Payment Terms

A 25% deposit is required with initial booking and the balance ten weeks before arrival. If you cancel then 75 percent of the monies paid will be forfeit. We strongly recommend that you take out appropriate insurance immediately on booking. We do not send out payment reminders.

Payment can be made by cheque, or direct transfer into our bank account, details will be provided. Once you have confirmed by Email, we hold the holiday for you for seven days, and when cleared funds have been received, we will confirm to you by Email and/or mail.

There is also a £250.00 security/damage depositwhich is payable with final payment. The apartment must be left clean and with no breakages; and subject to there being no damage, the deposit will be fully refunded after your holiday.

What’s included & what’s not.

Unless specifically agreed beforehand, you have access to the chalet and its facilities from 1600hrs on your day of arrival and should vacate your rooms by 1000hrs on your day of departure. Please discuss your requirements with us.

We provide bed linen, towels, alarm clocks, a small video player, DVD, Stereo and TV. There is also a library of books and a small selection of videos, DVDs, CDs, and some games.

A welcome pack containing some of the basics to help you settle in, including, tea, coffee, squash, milk sugar etc.

Lift-passes, skis & boots, lessons, insurance, travel and transfers are not included in the price of the chalet.

Booking Conditions

This web site provides the information and conditions upon which a contract is established between Alpine Outdoor Active and the client. Alpine Outdoor Active accepts no responsibility if the client has not read all the details contained on the web site.

1. Contract
No contract shall exist between the client, which expression shall include all persons on whose behalf the client books, and Alpine Outdoor Active until a booking form signed by the client with deposits or full payment as applicable has been received and accepted by Alpine Outdoor Active
The client must notify Alpine Outdoor Active within 7 days of the date of Alpine Outdoor Active’s confirmation invoice, if it does not accurately confirm the client’s reservation, failing which the client shall be bound by the terms of the confirmation invoice.

Verbal descriptions, assurances and agreements can seldom be confirmed or amicably clarified in subsequent disputes and for this reason Alpine Outdoor Active does not accept liability for them. Clients wishing to include such times within the contract should confirm them in writing. Alpine Outdoor Active will establish acceptance on dispatch of written confirmation.

The contract made is subject to English Law and to the exclusive jurisdiction of the English courts, except as provided in condition 17 below. It is made in London UK and payments due under the contract are to be made to Alpine Outdoor Active’s office in London.

2. Children
Children under the age of 18 years are accepted on condition that they remain the responsibility of their head of family or, in his/her absence, the person signing the booking form.

3. Holiday Price and Content
The holiday price includes the provision of all items specified in the Accommodation description, together with all extras and special requests detailed on the client’s booking form and confirmed on Alpine Outdoor Active ‘s confirmation invoice.

4. Booking
All bookings must be made on the form provided and must be accompanied by a 25% deposit. If booking within 10 weeks of departure, the client must forward the full cost of the holiday with the form. Alpine Outdoor Active will then send confirmation which acts as acceptance of booking in accordance with these conditions.
An option will be held for 5 working days from submission of the electronic booking form, by which time Alpine Outdoor Active must be in receipt of the monies due or the option will expire.

5. Paying the Balance
The full price of the holiday must be paid to Alpine Outdoor Active at least 10 weeks prior to departure date. If full payment is not made at least 10 weeks prior to departure date, Alpine Outdoor Active reserves the right to cancel the booking, retain the deposit and apply the cancellation charges set out in condition 7 below.

6. Amendments
If the client changes travel dates once the booking has been accepted and confirmed by Alpine Outdoor Active, charges will be levied as for holiday cancellation (see condition 7).

7. Holiday Cancellation
If the client cancels the booking in respect of any or all of the Apartments, a charge will be made which varies with the timing of receipt by Alpine Outdoor Active of written cancellation notice signed by the client who signed the booking form.

The percentage of the holiday cost forfeited is:

More than 10 weeks: deposit
8 to 10 weeks: 50%
4 to 8 weeks: 60%
2 to 4 weeks: 75%
Less than 2 weeks: 100%

Alpine Outdoor Active reserves the right to cancel arrangements. Should this happen, Alpine Outdoor Active will give as early notification as possible and will fully refund all money paid, less any costs directly incurred associated with your specific booking.

8. Delay
Alpine Outdoor Active shall not be liable for delays or the costs incurred.

9. Force Majeure
Force majeure is defined as unusual and unforeseeable circumstances beyond the control of Alpine Outdoor Active or its suppliers, the consequences of which could not reasonably have been avoided by Alpine Outdoor Active, even with the exercise of due care. It includes but is not limited to, the event or the threat of any of the following: war, civil strife, terrorist activity, sickness, quarantine, industrial disputes, natural disasters, fire, technical problems with transport, closure or congestion’s of airports or ports, adverse weather conditions, snow states, landslide or avalanche danger, flood and earthquake.

10. Liability
a) Alpine Outdoor Active accepts liability for the acts and omission of its employees, agents, sub-contractors and suppliers whilst acting in the course of their contract/employment with Alpine Outdoor Active, where these acts or omissions result in:
i) loss or damage, not including personal injury (limited to the holiday cost), when the services contracted with the client prove materially deficient or of unreasonable standard.
ii) Death, injury or illness of any person named on the booking form, when caused by gross negligence. In the above circumstances Alpine Outdoor Active will pay the client such amount of damages as might be awarded in such circumstances under English law by an English court only.
b) Alpine Outdoor Active does not accept liability for:
i) Loss, delay or cost caused by circumstances beyond its control and amounting to force majeure.
ii) Claims against its clients by third parties (including other clients).
c) The client shall ensure that he/she is insured for third party liability for injury and damage.
d) The Resort Summaries on resort pages contain guidance on the availability of non Alpine Outdoor Active facilities. They should not be taken as recommendations. Similarly, advertisements and description of resort facilities in chalet briefing folders are not intended to be recommendations.

11. Health
Alpine Outdoor Active strongly recommends that all clients take out appropriate medical and health insurance. If a client suffers an infectious illness during the holiday, the representative must be informed immediately. Clients must take and follow local doctors’ advice, failing which, Alpine Outdoor Active’s cannot be held responsible for the consequences.

12. Client’s Behaviour
The client undertakes to behave in an orderly fashion and not to disrupt the enjoyment of others on holiday with him/her or to prejudice Alpine Outdoor Active’s reputation with the owners of accommodation or suppliers. The holiday of any client in breach of this clause shall be terminated forthwith and Alpine Outdoor Active shall have no further contractual obligations towards him/her.

13. Single Sex Groups

Alpine Outdoor Active does not accept single sex groups of more than 6 in any of its accommodation.  Specifically it does not accept Stag or Hen parties without specific written agreement prior to booking.  

13. Damage
Clients are liable for all damage caused by their action or the actions of children for whom they are responsible. Reimbursement must be made to the Alpine Outdoor Active representative before leaving the resort.

14. Smoking
Alpine Outdoor Active operates a no smoking policy in all of its accommodation. A client who breaches this policy accepts liability for all consequential damages sought against Alpine Outdoor Active by its other clients.

15. Accuracy
The descriptions in this brochure have been carefully researched and are given in good faith based upon information provided to Alpine Outdoor Active. Alpine Outdoor Active reserves the right to make changes to the particulars within this brochure at any time after publication, but in doing so will comply strictly with all relevant laws and codes of conduct.